You may return any item purchased from us within thirty (30) days of purchase. You must get authorisation BEFORE returning any product. For online orders, the product ship date is the date of purchase. Only one opened package of any product in a shipment is eligible for return. All others of the same product must be in unopened and original condition to receive a refund. Your return must be authorized by our product supplier. Please do not return anything without authorization. Opened or damaged items may only be eligible for partial refund or merchandise credit. We will contact our manufacturing source for that authorization and we will then provide the address to return the item to.
Shipping and handling charges are non-refundable. For returns via mail, once authorized, you must carefully package the product, include a copy of the receipt, pay for the cost of return shipping, and our supplier must physically receive the return within the 30 day period. We reserve the right, at our sole discretion, to reject any return that does not comply with these requirements.
If you have any questions or require assistance, please contact our Customer Service Department at firstname.lastname@example.org